Last updated: July 24, 2026
Overview
This website is operated by Pawlively. Throughout the site, “Pawlively,” “we,” “us,” and “our” refer to Pawlively. By visiting pawlively.com or purchasing from us, you agree to these Terms of Service.
1. Eligibility and Acceptable Use
You must be of legal age in your place of residence or have permission from a parent or guardian. You may not use the site for unlawful, fraudulent, abusive, or unauthorized purposes or interfere with its security or operation.
2. Products and Customization
Pawlively offers made-to-order custom pet portrait sisal cat scratchers. Product images and AI previews are visual guides. Because the finished artwork is reproduced on a textured sisal surface with edge binding, minor differences in color, cropping, texture, and placement may occur and are not defects.
You confirm that you have the right to upload and use every photo and instruction submitted to Pawlively. You authorize Pawlively and its service providers to process submitted content to create previews and artwork, manufacture the product, send requested emails, and provide customer support. You remain responsible for the content you submit and may not upload unlawful or infringing material.
3. AI Previews
AI previews help visualize a possible design. They may contain variations and do not guarantee an exact manufacturing result. Pawlively may contact you if a photo or design is unsuitable for production.
4. Orders and Payment
All prices are shown in USD unless otherwise stated. Payment is processed through Shopify and displayed payment providers. We may refuse or cancel an order for suspected fraud, payment issues, unavailable production capacity, or unlawful or infringing submitted content. If we cancel an order after payment, we will issue an appropriate refund.
5. Cancellations, Returns, and Refunds
You may request cancellation within 12 hours of placing an order by emailing pawlively@gmail.com. Cancellation is not guaranteed if design or production has already begun. Once design or production begins, custom orders cannot be canceled.
Because products are personalized, completed custom orders are final sale and cannot be returned or exchanged, except where required by applicable law. Damaged, defective, or incorrect items must be reported within 7 days of delivery with the order number and clear photos. Full details are in our Refund Policy.
6. Shipping
Eligible United States orders include standard shipping. Estimated total delivery is 21–30 calendar days after Pawlively receives a usable photo and customization details. Dates are estimates, not guarantees, and delays outside our reasonable control may occur. Tracking is emailed after shipment.
7. Intellectual Property
The Pawlively brand, website content, layout, product photographs, designs, and other materials are owned by or licensed to Pawlively and may not be copied, distributed, or commercially used without prior written permission. Customers retain rights in their original uploaded photos. Pawlively does not use customer photos or generated artwork in public advertising without separate permission.
8. Third-Party Services
The store is hosted by Shopify and may use third-party payment, hosting, AI, email, analytics, manufacturing, and shipping providers. Those providers may process information as described in our Privacy Policy.
9. Disclaimer and Limitation of Liability
To the extent permitted by applicable law, the site and services are provided on an “as available” basis. Pawlively is not liable for indirect, incidental, special, or consequential losses arising from use of the site or products. Nothing in these Terms limits rights or liabilities that cannot legally be limited.
10. Privacy
Use of personal information, uploaded photos, AI previews, and private links is described in our Privacy Policy.
11. Changes
We may update these Terms when our services or legal requirements change. The updated version will be posted on this page with a revised date.
12. Governing Terms
These Terms are governed by the laws applicable to Pawlively’s operation and to the customer’s transaction, without excluding any mandatory consumer protection rights that apply in the customer’s place of residence.
13. Contact
Questions about these Terms should be emailed to pawlively@gmail.com.