Frequently Asked Questions

🛒 Orders & Shipping

How long does shipping take?

We ship within 7–21 business days. Orders are processed within 1–3 business days before dispatch. You'll receive a tracking email once your order ships.

Do you offer free shipping?

Yes! We offer free shipping on all orders.

Do you ship internationally?

Yes, we ship to most countries worldwide. International customers may be subject to customs duties and taxes, which are the responsibility of the recipient.

How do I track my order?

Once your order ships, you'll receive a tracking number by email. You can also track your order here.

📐 Sizing & Fit

How do I choose the right size?

Please refer to our size guide on the product page. Measure your pet's weight and body length to find the best fit. If you're unsure, contact us and we'll help.

What sizes are available?

Our wheelchair is available in XS (0.5–3 kg), S (2.5–5 kg), and M (5.5–10 kg) to fit a range of small cats and dogs.

🔄 Returns & Refunds

What is your return policy?

We offer a 30-day return policy. Items must be unused and in original packaging. To start a return, visit our Contact Us page.

How long do refunds take?

Once your return is received and approved, refunds are processed within 5–10 business days to your original payment method.

🐾 Product

Is the wheelchair suitable for cats?

Yes! Our wheelchair is designed for both small dogs and cats with hind leg weakness, paralysis, or post-surgery recovery needs.

Is it easy to assemble?

Yes. The frame is fully adjustable and can be set up in minutes without tools. Detailed instructions are included with every order.